UltraLux Health Shipping Policy

Shipping is FREE in the United States for all orders over $49 before taxes and after discounts. Canada follows the same rules as the US except for very large packages, like Saunas & HBOTS. Shipping is charged for all orders outside of the United States and Canada.

All items are shipped in the order that they are received and are shipped from our headquarters in Utah, USA. Tracking information is sent via email to the email address used to place the original order. We use UPS, FedEx, DHL, and USPS. You can manage your delivery through the tracking on the carrier portal once the item has shipped. Most shipments within the United States have a 2-5 day delivery time, and international orders can take anywhere from 1-3 weeks depending on customs clearance times.

All products labeled as “In Stock” are shipped out from our warehouse in the USA within 3 business days.

Anything labeled as “Backorder” will ship in the order that it was received after the product is in stock again.

International Shipping

At checkout you will see 2 fields with charges: Shipping and International Fees.

Shipping

Generously discounted Flat Rate shipping is charged on all orders outside of the United States and Canada. It is charged on a per item basis, and is 50% of the lowest rate to get the package to your country.

International Fees

All orders outside of the United States require pre-payment for Customs Duty, VAT, Country Taxes, Border Processing Fees, International Fees, etc. This ensures that the package gets to you as quickly as possible with minimal issues in shipping. Using this model saves customers up to 50% on these fees, and also reduces delivery time to your door by an average of 7 days. To help you have the best experience possible, we handle all of the international customs with our shippers.

If you have a private broker or other method and would like to elect to not pay for these fees upfront, contact us at support@ultraluxhealth.com, and we will process a manual order through an invoice to you. You will then be responsible for all extra charges associated with receiving your order from your customs agents. Rejected packages from refusal to pay the International Fees in the receiving country when the customer has elected to not pre-pay those through UltraLux Health, will either be: A) Re-sent back to the customer after payment of the shipping charges again. or B) The order can be cancelled and it will follow the Return Policy and the shipping charges will not be refunded.

If an international order does not get charged the international fees at checkout, the order will be put on hold and a member of our team will contact you to collect the International Fees pre-payment before it ships out.

Some examples of countries we cannot ship to due to the nature of our products are: Russia, Iran, Iraq, North Korea, China, and a few others.
Orders to Spain need to be placed through customer service at support@ultraluxhealth.com as the normal international shipping policies we have do not apply.

Below is a basic breakdown of the International Fees that are charged on our higher ticket items, per country: