UltraLux General Warranty Terms

All UltraLux Health products come with a 1-year manufacturer warranty. Device-specific extensions or exceptions are outlined below after the general warranty terms.

In order for the warranty to apply, the item must be in like new condition, excluding the defect. Contact [email protected] with photo or video evidence of the defective item. Whether or not the item is covered under warranty is under full discretion of UltraLux Health. If the item is covered, a replacement item will be shipped to the customer at no cost to the customer.

If the defective item is not returned in like new condition (excluding the defect), UltraLux Health is still more than happy to replace or repair the item at a negotiated cost to the customer that is dependent on the damages.

Warranties are only valid for the original buyer. Our warranties cover labor, defective parts, and the return shipping of the new/repaired product to the customer. The cost of shipping the item to UltraLux Health is either A) Paid for by the customer B) Reimbursed if a valid warranty defect is found or C) Paid for by UltraLux in advance with a label if thorough pictures/video, a warranty defect can be proven before shipping.

In the case of defects, we shall fulfill all warranty obligations. Depending on the means available to us and your preferences, we will do one of the following:

1. Provide a subsequent improvement (removal of the defect)
2. Deliver a new replacement at no cost

If the replacement or repaired unit still has a valid warranty issue or defect after 1 of the above have occurred, UltraLux Health can offer further resolutions:

1. A full refund of the remaining product cost (minus any international fees paid if applicable).
2. Refund a portion of the order if the product still works for its main purposes and the customer wants to keep it.

Replacements Do Not Extend Return or Warranty Periods
Any replacement provided under this policy does not extend or restart the original 90-day return period or the original warranty period. The return window and warranty coverage continue from the date of the original purchase, not the date of the replacement.

Warranties do not cover:

• Improper use of the product
• Issues caused by a lack of basic maintenance
• Improper installation
• Any damage from abuse or misuse
• Acts of God (including storms, flooding, fire, lightning, etc.)

Device-Specific Warranty Terms

UltraLux Water Machine 3-Year Limited Warranty

All New (including “New – Visual-Defect”) UltraLux Water Machines come with an additional 2-Year Limited Warranty on major parts/components giving it a total of 3 years of coverage. This includes the repair of the unit but not the shipping to and from or full replacements. The warranty does not cover anything beyond what was sold and sent by UltraLux Health with the machine.

Do not attempt to open the machine beyond changing the filters unless given explicit instructions by customer support to do so. Opening the unit without instruction will void your warranty.

Red Light Therapy Panels

All Red Light Panels (Max, Mini, and Pro) have an additional 1-year manufacturer defect warranty for a total of 2 years of coverage.

Open Box and Refurbished Items

Open Box and Refurbished items have a 1-year warranty, excluding the open box original versions of the Red Wrap, which do not have a warranty and cannot be returned.

UltraLux Comfort Plus Hyperbaric Chamber 3-Year Limited Warranty

All new UltraLux Comfort Plus Hyperbaric Chambers (including units labeled “New – Visual Defect”) come with a 3-year limited warranty on major parts and components. This warranty includes:

• 1-year full coverage (repair or replacement, including shipping costs)
• 2 additional years of limited coverage (repair of the unit only — shipping to and from UltraLux Health and full unit replacements are not included in years 2 and 3)

Warranty Exclusions and Conditions

• Only components originally sold and shipped by UltraLux Health are covered under this warranty.
• Oxygen masks and tubing are considered disposable equipment and not covered under warranty.
• Do not attempt to open or repair the chamber or compressor beyond replacing air filters unless explicitly instructed by UltraLux Health customer support. Unauthorized repairs or disassembly will void your warranty.
• Failure to follow the inflation and operating instructions in the User Manual may void your warranty.

UltraLux Comfort Plus Hyperbaric Chamber Limitation of Liability

The Buyer acknowledges and agrees that the Comfort Plus Hyperbaric Chambers sold by Ultralux Health, LLC (“Seller”) are intended for use only as expressly specified and in accordance with all applicable laws, regulations, and manufacturer-provided instructions.
The Seller shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the installation, use, misuse, maintenance, or operation of the hyperbaric chamber. This includes, but is not limited to:

• Personal injury
• Loss of use
• Loss of profits
• Property damage

The Buyer assumes all risks and responsibilities associated with the use and operation of the hyperbaric chamber, including ensuring:

• Proper training and qualification of any individual operating the device
• Adherence to all safety protocols and operational guidelines

In no event shall the Seller’s total liability exceed the original purchase price paid for the specific product giving rise to the claim.

No Medical Claims or Warranties

The hyperbaric chambers sold by Ultralux Health, LLC are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The Seller makes no representations or warranties, express or implied, regarding:

• Medical efficacy
• Suitability for any particular medical or therapeutic purpose
• Health outcomes or results obtained from use

Indemnification

By purchasing and using a Comfort Plus Hyperbaric Chamber, the Buyer agrees to indemnify, defend, and hold harmless Ultralux Health, LLC and its officers, directors, employees, agents, and affiliates from any and all:

• Claims
• Liabilities
• Losses
• Damages
• Expenses (including reasonable attorney’s fees)

arising from or related to the use or misuse of the product.

UltraLux Comfort Plus Hyperbaric Chamber Return Policy

• A 20% deduction applies to all HBOT returns, which includes a 15% restocking fee and a 5% cleaning fee.
• Shipping costs are the responsibility of the buyer and will be charged for both delivery and return.

International Returns:

• We no longer accept returns on international HBOT units.

Ultralux Health PEMF Mat Warranty

• Defects in materials and workmanship
• Electrical component failures under normal use
• Controller malfunctions
• Heating element defects

• Damage from misuse, abuse, or neglect
• Normal wear and tear
• Damage from unauthorized repairs or modifications
• Cosmetic damage that doesn’t affect functionality

RETURN POLICY: PEMF Mat & Accessory Returns
90-Day Return Window

• 5% restocking fee
• 5% hygiene cleaning fee
• Total: 10% deduction from refund amount

• Missing components or accessories
• Excessive wear, stains, or odors
• Damage beyond normal testing use
• Missing or damaged original packaging

1. Contact customer service for a Return Merchandise Authorization (RMA)
2. Send a video of the issue to our customer service team for review
3. Upon approval, securely package all items in original packaging when possible
4. Include all accessories, manuals, and components
5. Ship to the provided return address with tracking

Ultralux Health Liability Disclaimer

Ultralux Health is not liable for any property damage resulting from the use, installation, or operation of its products.