UltraLux Health Warranty Policy

At UltraLux Health, we stand behind every product we make. Our warranty program is designed to give you confidence in your purchase and ensure that your experience with our products is exceptional.

General Warranty Terms

All UltraLux Health products come with a 1-year manufacturer warranty. Device-specific extensions and exceptions are outlined in the sections below.

Open Box and Refurbished Items

Open Box items carry the same warranty as their new product equivalent, including any device-specific extensions outlined below.

Refurbished items come with a standard 1-year manufacturer warranty, regardless of any extended warranty available on the new version of the product.

Please note: Open Box and Refurbished original versions of the Red Light Wrap do not include a warranty and cannot be returned.

Making a Warranty Claim

To submit a warranty claim, please contact us at [email protected] with photo or video evidence of the defect. In order to qualify, the item must be in like-new condition aside from the defect in question. Whether a claim is covered is at the full discretion of UltraLux Health. If your claim is approved, a replacement will be shipped to you at no cost.

If a defective item is returned and found not to be in like-new condition beyond the stated defect, UltraLux Health is still happy to work with you on a repair or replacement at a negotiated cost based on the extent of the damage.

Shipping Your Warranty Claim

The cost of shipping your item to UltraLux Health will be handled in one of the following ways:

Paid by the customer at the time of shipping
Reimbursed if a valid warranty defect is confirmed upon inspection
Covered by UltraLux Health in advance with a prepaid label if the defect can be reasonably verified through thorough photo or video documentation before shipping

Return shipping of your repaired or replacement product back to you is always covered by UltraLux Health for valid warranty claims during the first year of standard coverage.

How We Will Resolve Your Claim

In the event of a confirmed defect, depending on what is available and your preference, we will either:

Repair the defect
Replace the product at no cost to you

If the repaired or replacement unit continues to present a valid warranty issue, we will offer one of the following further resolutions:

A full refund for the unused portion of your product, though some international fees may be deducted from the total
A partial refund if the product still functions for its primary purpose and you would like to keep it

Replacements Do Not Extend Warranty or Return Periods

Any replacement provided under this policy does not restart or extend your original 90-day return window or warranty period. Both continue from the date of your original purchase.

What Is Not Covered

Our warranty does not cover:

Improper use of the product
Issues resulting from a lack of basic maintenance
Improper installation
Damage caused by abuse or misuse
Acts of God, including but not limited to storms, flooding, fire, and lightning

Warranty Eligibility

Warranties are valid for the original purchaser only and cover labor, defective parts, and return shipping of the repaired or replacement product back to you during the 1 year of standard warranty.

Extended Warranty Program

We offer extended warranty options for many of our products. To learn more, visit our Extended Warranty Program page.

Device-Specific Warranty Terms

UltraLux Water Machine — 3-Year Limited Warranty

All new and Open Box UltraLux Water Machines, including units labeled New – Visual Defect, come with an additional 2-year limited warranty on major parts and components, bringing your total coverage to 3 years from the date of purchase.

This warranty includes the repair of the unit but does not include shipping to and from UltraLux Health, full unit replacements, or any components beyond what was originally sold and shipped by UltraLux Health.

Refurbished Water Machines come with a standard 1-year manufacturer warranty.

Important: Please do not attempt to open the machine beyond filter changes unless explicitly instructed by our customer support team. Unauthorized disassembly will void your warranty.

Red Light Therapy Panels — 3-Year Limited Warranty

All new and Open Box Red Light Therapy Panels (Max, Mini, and Pro) come with an additional 2-year limited warranty on major parts and components, for a total of 3 years of coverage from the date of purchase.

Refurbished Red Light Panels come with a standard 1-year manufacturer warranty.

Please note: Open Box and Refurbished original versions of the Red Light Wrap do not include a warranty and cannot be returned.

UltraLux Comfort Plus Hyperbaric Chamber — 3-Year Limited Warranty

All new and Open Box UltraLux Comfort Plus Hyperbaric Chambers, including units labeled New – Visual Defect, come with a 3-year limited warranty on major parts and components, structured as follows:

Year 1: Full coverage including repair or replacement and all shipping costs
Years 2 and 3: Limited coverage including repair of the unit only. Shipping to and from UltraLux Health and full unit replacements are not included during this period.

Warranty Exclusions and Conditions:

Only components originally sold and shipped by UltraLux Health are covered
Oxygen masks and tubing are considered disposable and are not covered under warranty
Do not attempt to open or repair the chamber or compressor beyond replacing air filters unless explicitly instructed by our customer support team. Unauthorized repairs or disassembly will void your warranty
Failure to follow the inflation and operating instructions in your User Manual may void your warranty

Refurbished Hyperbaric Chambers come with a standard 1-year manufacturer warranty.

UltraLux Comfort Plus Hyperbaric Chamber Limitation of Liability

The Buyer acknowledges and agrees that the Comfort Plus Hyperbaric Chambers sold by Ultralux Health, LLC (“Seller”) are intended for use only as expressly specified and in accordance with all applicable laws, regulations, and manufacturer-provided instructions.

The Seller shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the installation, use, misuse, maintenance, or operation of the hyperbaric chamber. This includes, but is not limited to:

Personal injury
Loss of use
Loss of profits
Property damage

The Buyer assumes all risks and responsibilities associated with the use and operation of the hyperbaric chamber, including ensuring:

Proper training and qualification of any individual operating the device
Adherence to all safety protocols and operational guidelines

In no event shall the Seller’s total liability exceed the original purchase price paid for the specific product giving rise to the claim.

No Medical Claims or Warranties

The hyperbaric chambers sold by Ultralux Health, LLC are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

The Seller makes no representations or warranties, express or implied, regarding:

Medical efficacy
Suitability for any particular medical or therapeutic purpose
Health outcomes or results obtained from use

Indemnification

By purchasing and using a Comfort Plus Hyperbaric Chamber, the Buyer agrees to indemnify, defend, and hold harmless Ultralux Health, LLC and its officers, directors, employees, agents, and affiliates from any and all:

Claims
Liabilities
Losses
Damages
Expenses (including reasonable attorney’s fees)

arising from or related to the use or misuse of the product.

Hyperbaric Chamber — Return Policy

A 20% deduction applies to all HBOT returns, comprising a 15% restocking fee and a 5% cleaning fee
Shipping costs are the responsibility of the buyer and will be charged for both outbound delivery and return shipping
International Returns: We are no longer able to accept returns on international HBOT units

UltraLux PEMF Mat — 3-Year Limited Warranty

All new and Open Box UltraLux Health PEMF Mats, including units labeled New – Visual Defect, come with an additional 2-year manufacturer defect warranty, for a total of 3 years of coverage from the date of purchase.

What is covered:

Defects in materials and workmanship
Electrical component failures under normal use
Controller malfunctions
Heating element defects

What is not covered:

Damage from misuse, abuse, or neglect
Normal wear and tear
Damage from unauthorized repairs or modifications
Cosmetic damage that does not affect functionality

Refurbished PEMF Mats come with a standard 1-year manufacturer warranty.

PEMF Mat and Accessory Return Policy

PEMF mats and accessories may be returned within 90 days of delivery, subject to the following conditions.

Return Fees:

5% restocking fee
5% hygiene cleaning fee
Total deduction: 10%

Condition Requirements:

Products must be returned in resalable condition. We reserve the right to make additional deductions based on the condition of the returned item, including missing components or accessories, excessive wear, stains or odors, damage beyond normal use, or missing or damaged original packaging. In cases where a returned product is deemed unsalable due to damage, excessive use, or hygiene concerns, we reserve the right to reduce the refund amount accordingly, up to and including denying the refund entirely.

How to Start a Return:

Contact customer service for a Return Merchandise Authorization (RMA)
Send a video of the issue to our customer service team for review
Upon approval, securely package all items in original packaging where possible, including all accessories, manuals, and components
Ship to the provided return address with tracking

Refunds are processed after inspection of the returned item. The final refund amount will reflect any applicable fees and condition-based deductions.

General Liability Disclaimer

Ultralux Health is not liable for any property damage resulting from the use, installation, or operation of its products.